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Frequently Asked Questions

Q1. I can’t remember my password. What can I do?

  • Select your jurisdiction from the drop-down menu found under Renew or administer your domain names..
  • On the next screen you will be prompted to login. Select the Forgotten your account password?
  • Enter details as per instructions on the page and then hit the submit button.
  • The system will send further instructions via email to the registered contact for the domain.

Q2. I am a Registrant contact for multiple gov.au domain names. How do I update details associated to these domains?

Updates to the ‘Account’ contact details will be reflected in renewal notifications for all domains in the account. Changes to Registrant (organisation) and Registrant/Tech Contact details (that are displayed on Whois lookups) need to be made for each domain individually.

Q3. My Department has undergone a change of name. How do I update my organisation name?

  • Select your jurisdiction from the drop-down menu found under Renew or administer your domain names.
  • Enter your login details when prompted. See Q1 if you don’t have these.
  • Select the domain name you wish to modify from the drop down list and hit the Administer button.
  • Select the Domain name menu item from the next screen.
  • Next to ‘Government entity responsible for domain name’ insert the correct name and hit the Update Eligibility button.

You may also need to update organisation information recorded against the contacts for your domain names and accounts:

  • Continuing from the previous step, select Edit contact and change the organisation details recorded against the Registrant and Tech contacts.
  • You may also need to update your account details. To do this select main menu from the top right of your screen and then select Edit your current user details.

Q4. The current domain Registrant contact has left the organisation. How do I become the contact for this domain?

  • Underneath the heading Apply to manage an existing domain name, select the link Click here to apply.
  • Select the option relevant to you, depending on whether you have an existing gov.au account or not, and select your jurisdiction from the drop-down menu.
  • Enter your details on the account application form and hit the Administer button.
  • The request will be sent to your Domain Provider to review and approve or reject.
  • Once the request has been actioned, you will be notified via email of the decision and provided information on how to proceed.

Q5. How do I delete a domain no longer required?

  • Select your jurisdiction from the drop-down menu found under Renew or administer your domain names.
  • Enter your login details when prompted. See Q1 if you don’t have these.
  • Select the domain name you wish to modify from the drop down list and hit the Administer button.
  • Select Apply to delete this domain name from the next screen.
  • Enter details in fields provided and hit the Submit button.
  • Your request for deletion will be sent to your Domain Provider to review and confirm.

Q6. How do I update a name server and/or add a glue record to a domain?

  • Select your jurisdiction from the drop-down menu found under Renew or administer your domain names.
  • Enter your login details when prompted. See Q1 if you don’t have these.
  • Select the domain name you wish to modify from the drop down list and hit the Administer button.
  • Select the Domain name menu item from the next screen.
  • Scroll down to the bottom of this page to Domain Delegation. Here you will be able to delete or add name servers as per instructions in this section.
  • Should you need to add a Glue Record or update an IP address, select Manage domain hosts.

Q7. What is the difference between the ACCOUNT username and password and the DOMAIN username and password?

Using your ACCOUNT login you can administer all domain names registered to you. This includes:

  • Delegations and modifying host servers
  • Modifying contact information.

Using your ACCOUNT login you can also administer your account details. This includes:

  • Modifying contact information
  • Viewing pending applications and notices
  • Changing domain passwords
  • Paying invoices
  • Applying to manage other domain names.

Your DOMAIN login details provide access to administer a single domain name. This includes:

  • Delegations and modifying host servers
  • Modifying contact information.
  • You cannot access any account functions when you login with a domain password.

Why do I need both?

You may wish to disregard your DOMAIN passwords, as your ACCOUNT password will provide you with full access to any domains registered to you.

Alternatively, you may wish to provide DOMAIN login details to your technical manager or service provider to allow limited access to specific domains.

Please note:

You provide such access to others at your own discretion and risk. Contact your Domain Provider or seek security advice if you are unsure of how to proceed.

Q8. How long does it take to process an application for a domain?

Please allow up to 5 working days for a response to your application for a new domain name.  If approved, you will receive a system generated email with registration details and a tax invoice.  If additional information is required to assess your application, the Domain Provider for your jurisdiction will contact you directly.

Please ensure that sufficient information is provided with your application (either within the online form or via a separate email to the Domain Provider for your jurisdiction) to allow your application to be assessed against the Gov.au Domain Policies and the Domain Name Guidelines.

Q9. How much does it cost to register a new domain or renew an existing domain?

There is a non-refundable $47.85 (including GST) fee for a domain name licence.  The fee is incurred on approval of an application for a new domain or renewal of an existing domain.

Please note that the licence period is fixed at 2 years and it is not possible to license a domain name for a shorter or longer period.